Returns Policy

Returns

Our policy lasts 30 days*. If 30 days have passed since your item was delivered, unfortunately we can no longer offer you a refund.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt and proof of purchase. We are not liable for shipping costs of your returns, nor will the shipping cost be eligible for refunding.

If returning high value art, we recommend using tracking information and possibly insurance as we cannot guarantee we will receive your returned item. The insurance will be refundable if we receive proof of this.

Approved refunds will then be processed and automatically applied to the card used in the original payment method, within a certain amount of days.

 

Non-returnable items:

Commission art

Art on sale

for more information on commission art click here.

 

Partial refunds

Partial refunds may be granted when art has been damaged in transit, though proof of this will be required. In this circumstance, we must be notified within 14 days upon you having received the item.

 

Exchanges

Exchange's are only eligible with prints. Original art is one of a kind and cannot be replaced. We only offer exchanges if the print has been damaged or defected. Therefore, a total of 14 days notification period is required upon receiving, in this circumstance.

Depending on where you live, the time it may take for your exchanged print to reach you, may vary. Tracking will be included.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you receive a refund, the cost will be for the art alone and not inclusive of the shipping rate.

 

Late or missing refunds

If you haven’t received a refund yet, and have checked with your bank and confirmed the correct processing time has passed, please contact info@charlottekerswill.com

 

*for art damaged in transit, we must be notified within 14 days upon receiving.